DELIVERY, TERMS & CONDITIONS

LIEBH (Pty) Ltd does not keep pre-manufactured artwork in stock. We require full payment before the work will be commissioned and only once the payment reflects on the LIEBH bank statement will your order be placed with the artist. Confirmation of your order will be emailed to you. Cancellations of orders will not be considered once the artist begins work. Unfortunately, we do not consider returns or exchanges.

Because each piece is handcrafted to order, we ask for a little patience as manufacture and delivery can take up to three (3) months. The uniqueness of each item allows for a limited variation in sizing, colouring and shaping.

The nature of some of the products (iron handcrafted collection) requires care and maintenance. LIEBH will not be held liable for any changes to product over time should installation and care instructions not being followed.

Prices include VAT and delivery within South Africa only and within 150km of major centres (JHB, CPT, DBN, PE). Further distance courier cost options can be discussed. Prices displayed on our website are quoted in South African Rand, valid and effective only for delivery in South Africa. Please contact info@liebh.co.za should you have other requirements.

Once goods are ready for delivery, LIEBH will contact you to reconfirm details.

Should we not be able to reach you via phone or email after 4 consecutive weeks you stand to forfeit your goods.

Deliveries are by a reputable courier company.
To ensure an efficient delivery process, please provide the following:

  • A valid street address and specific access details (if necessary)
  • Name of person at this address during office hours to take delivery
  • A valid mobile / home / office number for the person taking delivery

Any additional courier costs incurred because of a lack of any of the above will be for the recipient’s account.

Please inspect your artwork as soon as it is delivered. Should there be anything concerning, please contact LIEBH immediately so we can assist with the investigation. Please retain all original packaging and paperwork. LIEBH is not liable for any lost or damaged goods and will hold the courier company responsible should your parcel be late, stuck in transit during strikes, or stolen.

LIEBH will try it’s best to display all information and pricing accurately. If an incorrect price is displayed, LIEBH will not be obliged to supply item(s) at the incorrect price. LIEBH will however return payment made on an incorrectly priced item if the buyer chooses to cancel the order before manufacture begins. LIEBH reserves the right to take the website offline for maintenance or in emergency cases. While all attempts will be made to avoid it, LIEBH cannot be held responsible for data loss, checkout or payment problems.